Your Privacy Matters to Us

Information You Give Us Directly
When you contact us or request our services, we collect information such as:
- Your name and job title
- Email address and phone number
- Company or organization name
- Project details and requirements
- Budget and timeline information
- Any other information you choose to share

Information We Collect Automatically
When you visit our website, we automatically collect:
- Your IP address and general location
- Browser type and device information
- Pages you visit and time spent on our site
- How you found our website (search engines, links, etc.)

Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our website
- Improve site performance and user experience
- Analyze website traffic through Google Analytics

You can disable cookies in your browser settings, though this may affect some website functionality.

We use your personal information to:

Provide Our Services
- Respond to your inquiries and project requests
- Deliver strategic brand development services
- Coordinate meetings and project communication
- Send project updates and deliverables

‍Improve Our Business
- Understand client needs and preferences
- Improve our website and service offerings
- Develop case studies and testimonials (with permission)
- Analyze business performance and growth

Legal and Business Requirements
- Comply with applicable laws and regulations
- Protect our legal rights and business interests
- Process payments and maintain financial records

We do not sell, rent, or trade your personal information to third parties. We only share your information in these limited circumstances:
‍
Service Providers
- We work with trusted partners who help us deliver services, including:
- Google Drive and Dropbox for secure file storage and sharing
- Email and communication platforms (Gmail, Google Workspace)
- Website hosting and analytics services (Google Analytics)
‍
Payment processing systems
- Webflow for website development services
- Occasionally, independent contractors (web developers, photographers) who may access project files under confidentiality agreements

Legal Requirements
- We may disclose information when required by law or to:
- Respond to court orders or legal processes
- Protect our rights, property, or safety
- Enforce our terms of service
- Comply with government investigations
‍
Business Transfers
If we sell or transfer our business, customer information may be included as part of that transaction.

We take reasonable measures to protect your personal information through:
‍
- Secure file storage using Google Drive and Dropbox with encryption
- Password-protected access to all client files and communications
- Secure data transmission using SSL encryption where possible
- Regular security updates and monitoring of our systems
- Limited access to personal information by authorized personnel only
- Confidentiality agreements with any contractors who access client data

However, no method of internet transmission is 100% secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.

Under Canadian privacy laws, you have the right to:

Access Your Information
‍Request copies of the personal information we hold about you.

Correct Your Information
Ask us to update or correct inaccurate information.

Delete Your Information
Request deletion of your personal information, subject to legal and business requirements.

Withdraw Consent
‍Stop us from using your information for marketing or other purposes where consent is required.

Opt-Out of Communications
Unsubscribe from our emails or marketing communications at any time.

To exercise these rights, contact us using the information provided below.

We keep your personal information only as long as necessary to:
‍
- Fulfill the purposes described in this policy
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and client relationships

Typically, we retain:
‍
- Client project information for 7 years after project completion (business and tax requirements)
- Website visitor data for 26 months (Google Analytics default)
- Email communications for the duration of our business relationship
- Financial records as required by Canadian tax law

Our website may contain links to other websites. This privacy policy applies only to our website and services. We encourage you to read the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Brett Snowball
Operating as: Brett Snowball Design
Email: brettsnowball@gmail.com
Phone: (604) 786-2720
Address: Vancouver, British Columbia, Canada

We will respond to your inquiry within 30 days.